Frequently Asked Questions
1. I know someone who’d love to use SurveyMonkey Apply and would like to refer them. How do I start?
To start the referral process, please sign up for the referral program here. Once you’ve signed up, you’ll be able to generate your unique code and share it via email, Facebook, and Twitter. Please note, in order to take part in the referral program, you need to be a current SurveyMonkey Apply or FluidReview customer, and meet the conditions outlined in the Referral Program Terms of Service.
2. What is a successful referral?
In order for a referral bonus to be paid out, the organization you’ve referred must be brand new to SurveyMonkey Apply, and sign up for a Basic, Pro or Enterprise SurveyMonkey Apply annual subscription before December 31, 2020, and meet all other conditions.
3. How do I know how many of my referrals have signed up?
Once you’ve signed up for the Referral Program, you will be able to see how many referrals have signed up with your code here. Please note, you will only see the number of referrals you have. You will not be able to see who the referral, or or at what step they are at in our sales cycle. However, should one of your referrals purchase a subscription, we will reach out to you directly.
4. If one of my referral signs up for an Apply subscription, when and how do I get my referral bonus?
Referral bonuses are paid out once per quarter (on a fiscal year that begins on January 1st), 30 days after the end of the quarter. This means that the end of the month following the nearest end of quarter date is when you should expect your bonus.
• If your referral purchases a subscription in Q1 (Jan, Feb, Mar), you would receive your bonus at the end of April
• If your referral purchases a subscription in Q2 (Apr, May, Jun), you would receive your bonus at the end of July
• If your referral purchases a subscription in Q3 (Jul, Aug, Sep), you would receive your bonus at the end of October
• If your referral purchases a subscription in Q4 (Oct, Nov, Dec), you would receive your bonus at the end of January of the following calendar year
When your eligible referral signs with Apply, you will receive an email from us notifying you. Our Accounts Payable team will make the bonus payable to the organization of the Apply account owner. Specifically, the payment is made to the entity (or individual) that contracts with SurveyMonkey for the Apply services. For more information on this, please see the Referral Program Terms of Service
5. I am a FluidReview customer and have not yet transitioned to Apply, am I still eligible for the referral program?
Yes! any current SurveyMonkey Apply and FluidReview customer is eligible to join the Referral Program.
6. Where can I find my referral link?
7. Is there a way for me to track the status of my referrals?
Currently you are only able to track how many people you have referred, and this is visible here. We will track how your referrals move through the sales process and notify you as soon as one of your referrals purchases a subscription.
8. My referral forgot to use my referral link. Is there a way to track it back to my account?
We are unable to track referrals back to your account if they didn’t use your referral link. To be eligible for the referral reward, your referral must sign up using your link.
9. My referral has talked with SurveyMonkey Apply sales team in the past, is that okay?
Yes, as long as your referral has never been a previous FluidReview or SurveyMonkey Apply customer, they are eligible. Even if your referral was ever an applicant, reviewer, or recommender on SurveyMonkey Apply, they are still eligible.
10. How much can I earn?
You can earn $500 USD per eligible referral that becomes a SurveyMonkey Apply customer by December 31, 2020. We do not limit the amount of referrals or $500 bonuses we award — so refer away!
11. Can I receive payment for previous customers I referred before the Referral Program was launched or before I signed up?
We cannot grant referral credits to customers who have referred a friend before the program launched or before you have signed up. Please note, the official launch date of the SurveyMonkey Apply Customer Referral program was August 1, 2019, therefore any referrals submitted before this date are not eligible for the program. For more information on this, please see the Referral Program Terms of Service.
12. Will my friend referral receive a bonus?
No, at this time, only the customer who makes the referral would receive a reward.
What happens if my referral cancels their Apply subscription?
Provided that your referral is otherwise eligible under our Terms of Service, and made their initial purchase of SurveyMonkey Apply prior to December 31, 2020, then you will still be able to receive the bonus payment.
The complete terms and conditions of this program can be found here.