SurveyMonkey Apply implementations are supported with complete, end-to-end onboarding services. We’re here to make sure you get up and running quickly - whether you’re setting up one, or hundreds of, programs.
• A dedicated Customer Success Rep during onboarding
• Technical and strategic guidance during setup
• Regular check-ins after launch
Training and education
We’re dedicated to helping every customer understand, use, and love SurveyMonkey Apply. That’s why we provide comprehensive training resources and a dedicated account support contact (yes, a real expert person, not just a helpdesk). At SurveyMonkey, we're committed to getting teams up and running in days, not months.
We believe SurveyMonkey Apply should work with the other technology tools you use everyday. That’s why we offer a robust API and a wide range of powerful, out-of-the-box integrations. For custom apps and integrations, SurveyMonkey Apply's Technical Services team will scope and help you build any connectors required to effectively integrate SurveyMonkey Apply with your existing enterprise software solutions.
The team was wonderful, professional, flexible and committed. I was a bit anxious dealing with new software, but Alex made sure all my questions were answered and was very thorough in his explanations and demonstrations. My experience was extremely positive!
Anthony OrnetaBellevue Hospital Center
Our onboarding experience with Becky was extremely productive. She knows the software inside and out, and she is extremely professional, courteous, and easy to work with.
Kate LevineFoster America
Onboarding was simply incredible. Alex very quickly became an expert on our organization and specific needs, and was very easily able to facilitate any of our requests and major changes to our program.
Leah MelnickThe Giving Kitchen
Our support team is here to help
Online help desk
Access helpful articles and short, digestible how-to videos through our online help desk and quickly find the answers you need. Support resources are available for administrators, reviewers and applicants.
Email & phone support
Need to talk to a human? No problem! Reach out to our experts via email or phone. Email support is available 7 days a week, and phone support between Monday and Friday.